Methods

One Size Doesn’t Fit All

Posted On: 07/2/20

By: Roben Allong   

The advent of the Covid-19 pandemic has had a disproportionate impact on marginalized populations in the United States. This article by Roben Allong, Patricia Lopez and Iris Yim, the cover story of the July 2020 issue of Quirk’s magazine, explores possible contextual and cultural factors behind the pandemic’s impacts specifically on Hispanic, African American and […]

Re-Thinking the Rules of Engagement for Virtual Research Theatre

Posted On: 05/20/20

By: Roben Allong   

Covid-19 has changed the rules of human engagement. Behaviors such as hugging, kissing, laughing out loud, that we use to show connection and engagement, are no longer acceptable without wearing a face covering or social distancing.  As the frequency of online qual research accelerates, this crisis presents a unique opportunity to adapt and create new […]

Rethinking Incentives – Finding and Engaging Participants without Paying Incentives

Posted On: 07/11/19

By: Ilka Kuhagen   

Situation A German start-up assigned IKM with a user analysis of their potential target group. The difficulty: as a start-up the client’s budget was tight, and they could not afford to pay any incentive to participants. Therefore, an alternative to the traditional incentive-based recruiting had to be applied to find respondents willing to participate for […]

How Good Working Relationships Can Contribute to Seriously Useful Research

Posted On: 06/26/19

By: Corette Haf   

  Discussions about what constitutes useful research and insights will probably focus on the role of the research provider’s team, and what they should and should not do. I would, however, like to contend that producing useful research results should be a shared responsibility and requires collaboration between the research and client teams. “Distributed by […]

Design Thinking

Posted On: 06/11/19

By: Sofia Costa Alves   

Much is heard about Design Thinking and much is discussed of how we, Qualitative Researchers, can use it in our practises as a problem solution methodology to help our clients maximise the potential of their innovation processes and deliver outstanding results.  But what is Design Thinking? How it works A method for practical, creative resolution […]

Buy-ology: A book review of Martin Lindstrom’s book about neuromarketing research and its importance for marketers

Posted On: 03/14/19

By: Astrid Velasquez   

Buy-ology:Truth and Lies About Why We Buy, by Martin Lindstrom talks about Neuromarketing using examples that are wonderful and very illustrative. Marketers need to understand that brain science is changing our understanding of marketing messages. Anti-smoking messages, for example, actually stimulate the craving centres of the brain in smokers, rather than suppressing urges.

Customer Decision-Making: Going Beyond the Rational

Posted On: 03/10/19

By: Jay Zaltzman   

One of the most consistent findings of behavioral science: people all think their decision-making is completely rational, yet in reality, emotions play a major role in their final decisions.  In research situations, when asked a question about decision-making, participants tend to look for the rational answer.  How do we get beyond that thinking, to access […]

Using a Global Blitz Community to Eliminate Borders & Increase Connectivity

Posted On: 09/19/17

By: Janina Weigl   

What do Pokémon Go and the Women’s March have in common? And what do these have to do with qualitative market research? The phenomenon Pokémon Go as well as the Women’s March in January 2017 are two examples of topics and events that spread across the globe, demonstrating today’s world connectivity. Within a few days […]

Research Blind Spots: Understanding the Impact of Culture and Literacy Levels

Posted On: 08/2/17

By: Corette Haf   

Towards the end of 2015, two of my QRCA colleagues—Susan Abbott from Canada and Ilka Kuhagen from Germany—presented a creativity workshop to qualitative researchers in South Africa. At the Johannesburg session, one of the attendees mentioned that some of the techniques covered may not work well among lower economic segments of our population due to […]

Customer Experience: Mapping the Customer Journey

Posted On: 10/20/16

By: Susan G Abbott   

Forming a deep understanding of the end-to-end customer experience is a powerful tool for developing a stronger competitive position. We live in an experience economy. Competitive advantage is difficult to come by. The low-hanging-fruit of innovation has been exploited already. Journey Mapping can help you dive deep and find new territory for innovation. Journey Mapping […]