Customer Experience Increases Company Profits
Customer experience or CX is not just a buzzword, it’s an approach that can win new customers, slash churn and turn customers into evangelists. Companies that don’t utilize the customer experience perspective may be putting themselves at a competitive disadvantage. In a nutshell, companies that adopt the customer experience perspective look closely at the differentLearn More
What's Behind the Success of Pokemon Go?
The staged roll-out of Pokemon Go has left people in countries where it is not yet available feeling left out of a global phenomenon. And it is demonstrating that to some young people, borders no longer matter. Those are just two of things we discovered with a quick global study we launched to gather impressionsLearn More