Customers aren’t as irrational as they seem
Posted On: 04/16/26
By: Jay Zaltzman
A core idea in behavioral economics is that customers don’t always behave rationally. From Dan Ariely’s Predictably Irrational onward, we’ve had a language for the ways decisions deviate from purely logical models. That lens has been useful, but it may also have led us, subtly, in the wrong direction. What if many of the decisions […]